Privacy & Cookie Policy

1. Who we are

This policy explains how Solnet Group ("Solnet", "we", "us") processes personal data of website visitors, newsletter subscribers, and business contacts at our customers, prospects and partners.

The following Solnet companies use one shared customer relationship management (CRM) system and act as joint controllers for the processing described in this policy:

 

Further details on SG Energy GmbH are available in our Impressum.

The companies have agreed how they share responsibility for complying with data protection law. They have designated communications@solnet.group as the contact point for all questions and requests under this policy, whichever Solnet company you have dealt with. You may also exercise your rights against any of the companies directly.

Requests to exercise your rights are received and coordinated through the contact point above, and each company provides the data it holds. Each company is responsible for the security of the systems under its control, and the company in whose environment a personal data breach occurs leads the response.

Contact for privacy matters: communications@solnet.group

 

2. Whose data this policy covers

• Visitors to our websites.
• Subscribers to our newsletter and people who download our materials or register for our webinars and events.
• Contact persons at our customers, prospective customers, partners and suppliers, whom we deal with in their professional role.

Applicants for jobs and users of our whistleblowing channel are covered by separate notices.

 

3. Personal data we process

• Contact and professional details: name, job title, company, work email address, work phone number, country of work.
• Business relationship data: meetings, calls and correspondence with you, quotes, projects, contracts, and the Solnet contact person responsible for the relationship.
• Marketing preferences: newsletter subscriptions, consents given, opt-outs and objections.
• Website data: IP address, browser and device information, pages visited and form submissions, collected through cookies where you have consented (see section 10).
  
  
  

4. Where we get your data

• From you: when you fill in a form, subscribe, register for an event, give us your business card, or contact us by email, phone or in a meeting.
• From your organisation or colleagues: when they give us your details as the right contact for a matter.
• From public professional sources: company websites and professional networks such as LinkedIn.
• From data enrichment providers: providers of business contact information, which supply or complete the contact details of professionals.
• Through our systems: cookies on our website.

 

5. Why we process your data and on what legal basis

 

 

Our legitimate interests are to run and develop our business, to maintain relationships with customers and partners, and to inform relevant professionals about our solar PV, battery storage and related services. We have assessed that these interests are not overridden by your rights, because we contact people in their professional role, on topics related to their work, and you can object at any time (see section 6), for example through the unsubscribe link in our emails.

 

6. Direct marketing and sales follow-up

Your right to object to direct marketing. You can object at any time, free of charge, to the use of your data for direct marketing, including any profiling related to it. Use the unsubscribe link in any of our emails, tell your Solnet contact person, or write to communications@solnet.group. We will then stop using your data for marketing purposes. We may keep your contact details on a suppression list so that we do not contact you again.

Use for sales follow-up. We use engagement information, such as interest in a particular case study, to understand which topics are relevant to you. When you show interest, your Solnet contact person may be notified and may contact you to offer further information. This is a form of profiling for marketing purposes. It does not lead to any decision with legal or similarly significant effects for you, and no decision about you is made solely by automated means.

 

7. Who we share your data with

We do not sell your personal data. We share it only as follows:

• Within Solnet: the Solnet companies listed in section 1 have access to the shared CRM to serve customers across our markets.
• Service providers acting on our behalf under data processing agreements, such as providers of CRM.
• Authorities, courts and advisers when required by law or to protect our rights.

You can request a list of our current service providers at communications@solnet.group.

 

8. How long we keep your data

 

9. Your rights

You have the right to:

• access the personal data we hold about you and receive a copy;
• rectify inaccurate or incomplete data;
• erase your data, for example when it is no longer needed or you withdraw consent;
• restrict processing, for example while we check a request;
• object to processing based on our legitimate interest, and at any time to direct marketing (section 6);
• data portability for data you gave us on the basis of consent or contract;
• withdraw consent at any time, without affecting earlier processing.

To use your rights, contact communications@solnet.group. We answer within one month. In complex cases we may extend this by two months and will tell you why. We may ask you to confirm your identity.

Complaints. You can complain to the data protection authority in the country where you live or work, or where the alleged infringement took place. The authorities responsible for the Solnet companies are the Finnish Data Protection Ombudsman (tietosuoja.fi/en) for Solnet Green Energy Oy and Solnet Finland Oy, the Dutch Data Protection Authority, Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl), for Solnet Group B.V., and the Hessian Commissioner for Data Protection and Freedom of Information (datenschutz.hessen.de) for SG Energy GmbH. For email marketing and cookies, the authority in your country can also act directly.

10. Cookies

We use cookies and similar technologies to operate our website, understand how it is used, measure the effectiveness of our marketing and, where applicable, identify companies visiting our website.

Necessary cookies are used to provide essential website functionality and security, and to remember your privacy choices. These cookies do not require your consent.

Analytics cookies help us understand how visitors use our website, which content is useful and which companies visit it. We use these cookies only with your consent.

Marketing cookies help us measure the effectiveness of our marketing activities, including advertising on platforms such as LinkedIn. We use these cookies only with your consent.

You can accept or reject non-essential cookies through our cookie banner and change or withdraw your choices at any time through the Cookie settings link at the bottom of our website.

In Cookie settings, you can see the categories of cookies used on our website and choose which categories you allow.

 

11. Security

We protect personal data with technical and organisational measures, including access controls based on role, secure hosting, data processing agreements with our service providers, and regular reviews of our practices.

 

12. Links to other websites

Our website may link to other websites, which have their own privacy policies. We are not responsible for their content or practices.

 

13. Changes to this policy

We update this policy when our processing changes. The current version is always available on this page, with the date of the last update.

 

14. Contact

Solnet Green Energy Oy
Mechelininkatu 3D
00100 Helsinki, Finland

Email:communications@solnet.group
Phone: +358 10 299 9530